FAQ

Questions,
answered straight.

The 12 things people ask before they buy a roof online — pricing, crews, warranty, financing, and what happens after you check out.

FAQ

Real questions. Real answers.

Still have a question we didn't cover? Call us or start a quote — your address is the only thing we need.

  • 01How does the instant roof quote work?
    Enter your address and we pull high-resolution aerial imagery of your roof. Our software measures every facet, pitch, valley, and ridge — typically within 60 minutes. You receive a fully-installed, fixed-price quote that includes materials, labor, permits, tear-off, debris haul-away, and the manufacturer warranty. No home visit required.
  • 02Is the price really fixed?
    Yes. The price you see is the price you pay. We commit to it before you sign — no surprise upcharges for decking repairs, flashing, vents, or 'we found something underneath.' If the unexpected does happen, we cover it. That's the Roofana commitment.
  • 03Who actually installs my roof?
    Manufacturer-certified, fully-insured local crews from our nationwide partner network. Every Roofana crew is GAF Master Elite, Owens Corning Platinum Preferred, or CertainTeed SELECT ShingleMaster certified — the top tier with each manufacturer. We background-check, vet, and continually score every crew.
  • 04What warranty do I get?
    Two warranties: a manufacturer-backed shingle warranty (25 years to lifetime, depending on your tier) and a Roofana workmanship warranty on the installation itself. Because our crews are top-tier certified, eligible roofs qualify for the manufacturer's strongest extended warranty options.
  • 05Do you handle permits and inspections?
    Yes. Permits, code compliance, and final inspections are handled by Roofana as part of your fixed price. You don't deal with the city — we do.
  • 06What if I need a repair, not a replacement?
    Roofana focuses on full roof replacements. If our aerial assessment indicates a repair is more appropriate, we'll tell you that and refer you to a vetted local repair partner. We won't sell you a roof you don't need.
  • 07What materials do you offer?
    Architectural asphalt shingles (good), designer or impact-resistant asphalt (better), and standing-seam metal (best). Premium designer shingles and tile/slate options are available on quote in select markets.
  • 08How fast can you install?
    Average lead time from price-lock to installation is four weeks. Most jobs finish in a single day. You pick the install date when you check out.
  • 09What financing options do you offer?
    We partner with Hearth for residential financing. Soft credit pull only (no impact to your credit score), 0% intro APR offers available, terms up to 144 months, and project sizes from $1,000 to $100,000. Pre-qualification takes about 60 seconds.
  • 10Can you work with my insurance after a storm?
    Yes. We offer free post-storm inspections, document hail and wind damage with date-stamped reports adjusters accept, and meet with your insurer's adjuster on-site if required. Once approved, we install with you only paying your deductible.
  • 11What if it rains during installation?
    We monitor the forecast for your region and reschedule when needed. Crews don't tear off your existing roof unless a clean install can be completed the same day. Your home stays dry.
  • 12What if I'm not satisfied?
    Every install is backed by a Roofana satisfaction guarantee in addition to the manufacturer warranty. If there's a workmanship issue, we send the crew back at no cost. We'd rather lose money on a single job than lose a customer's trust.

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