FAQ
Questions,
answered straight.
The 12 things people ask before they buy a roof online — pricing, crews, warranty, financing, and what happens after you check out.
FAQ
Real questions. Real answers.
Still have a question we didn't cover? Call us or start a quote — your address is the only thing we need.
01How does the instant roof quote work?
Enter your address and we pull high-resolution aerial imagery of your roof. Our software measures every facet, pitch, valley, and ridge — typically within 60 minutes. You receive a fully-installed, fixed-price quote that includes materials, labor, permits, tear-off, debris haul-away, and the manufacturer warranty. No home visit required.02Is the price really fixed?
Yes. The price you see is the price you pay. We commit to it before you sign — no surprise upcharges for decking repairs, flashing, vents, or 'we found something underneath.' If the unexpected does happen, we cover it. That's the Roofana commitment.03Who actually installs my roof?
Manufacturer-certified, fully-insured local crews from our nationwide partner network. Every Roofana crew is GAF Master Elite, Owens Corning Platinum Preferred, or CertainTeed SELECT ShingleMaster certified — the top tier with each manufacturer. We background-check, vet, and continually score every crew.04What warranty do I get?
Two warranties: a manufacturer-backed shingle warranty (25 years to lifetime, depending on your tier) and a Roofana workmanship warranty on the installation itself. Because our crews are top-tier certified, eligible roofs qualify for the manufacturer's strongest extended warranty options.05Do you handle permits and inspections?
Yes. Permits, code compliance, and final inspections are handled by Roofana as part of your fixed price. You don't deal with the city — we do.06What if I need a repair, not a replacement?
Roofana focuses on full roof replacements. If our aerial assessment indicates a repair is more appropriate, we'll tell you that and refer you to a vetted local repair partner. We won't sell you a roof you don't need.07What materials do you offer?
Architectural asphalt shingles (good), designer or impact-resistant asphalt (better), and standing-seam metal (best). Premium designer shingles and tile/slate options are available on quote in select markets.08How fast can you install?
Average lead time from price-lock to installation is four weeks. Most jobs finish in a single day. You pick the install date when you check out.09What financing options do you offer?
We partner with Hearth for residential financing. Soft credit pull only (no impact to your credit score), 0% intro APR offers available, terms up to 144 months, and project sizes from $1,000 to $100,000. Pre-qualification takes about 60 seconds.10Can you work with my insurance after a storm?
Yes. We offer free post-storm inspections, document hail and wind damage with date-stamped reports adjusters accept, and meet with your insurer's adjuster on-site if required. Once approved, we install with you only paying your deductible.11What if it rains during installation?
We monitor the forecast for your region and reschedule when needed. Crews don't tear off your existing roof unless a clean install can be completed the same day. Your home stays dry.12What if I'm not satisfied?
Every install is backed by a Roofana satisfaction guarantee in addition to the manufacturer warranty. If there's a workmanship issue, we send the crew back at no cost. We'd rather lose money on a single job than lose a customer's trust.
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